Shipping policy

Shipping Policy

Last updated: August 2026

1. How we ship At Hazi, products are shipped in two ways: some items are sent directly from our own stock, while others are fulfilled by our trusted supplier network and shipped directly to you. This means your order may arrive in separate packages — we'll keep you informed every step of the way.

2. Processing time Orders are typically processed within 1–3 business days after payment confirmation.

3. Delivery times Estimated delivery times are 5–14 business days depending on your location and whether the item ships from our stock or a supplier. During busy periods, delivery may take slightly longer.

4. Shipping costs Shipping costs are calculated at checkout based on your order and delivery address.

5. Tracking Once your order has shipped, you will receive a confirmation email with a tracking link where available.

6. Delivery countries We currently ship within the European Union. If your country is not available at checkout, feel free to contact us.

7. Delays We are not responsible for delays caused by customs, carriers, or circumstances beyond our control. If your order is significantly delayed, please contact us and we'll do our best to help.

8. Lost or damaged shipments If your order arrives damaged or does not arrive at all, please contact us at [your email] within 14 days of the expected delivery date.